Ocean Solutions is a proven Managed Service Provider (MSP) with more than 100 years of combined experience in successfully onboarding, supporting, troubleshooting, and offboarding our clients’ internal end users, as well as procuring, developing, deploying, managing, supporting, and improving client’s IT strategy and policies, networks, infrastructure, security, compliance, storage, and on-premise and cloud based applications and platforms.
Ocean Solution differs from other MSPs, because it does NOT rely on the traditional help desk model. More specifically, instead of relying on an escalation model of tier 1, 2, and 3, the company only has senior engineers responding to end users’ requests for support.